Delivery and Returns

Delivery and Returns

Delivery and Returns

Last updated: May 17, 2023

Thank you for shopping at Daka Outlet. This page outlines our delivery and returns policy for the products purchased through our website dakaoutlet.com. By making a purchase, you agree to comply with the following terms and conditions.

Delivery

We strive to process and ship orders promptly. Here are some important points to note regarding our delivery:

• We currently offer delivery within Europe, United States and United Kingdom.
• Delivery times may vary depending on the shipping method, destination, and other factors beyond our control.
• We provide estimated delivery times during the checkout process. Please note that these are estimates and not guaranteed delivery dates.
• Orders are typically dispatched within 24 – 48 hours. However, during peak periods or promotions, there may be slight delays in processing.

Shipping Charges

Shipping fee will be applied at checkout. The exact shipping charges will be calculated based on the delivery address and the weight or dimensions of the items in your order.

Order Tracking

Once your order has been dispatched, we will provide you with a tracking number or link to track your shipment. You can use this information to monitor the progress of your delivery. Please note that it may take some time for the tracking information to be updated after shipment.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review the following guidelines:

• You have 24 hours from the date of delivery to initiate a return or exchange.
• The item must be in its original condition, unused, and in its original packaging.
• Certain items, may not be eligible for return or exchange due to hygiene or safety reasons.
• To initiate a return or exchange, please fill form at dakaoutlet.com/returns.
• Once we receive the returned item and verify its condition, we will process your refund or exchange.

Refunds

Refunds will be issued in the original form of payment used for the purchase. Please note the following:

• Shipping charges are non-refundable unless the return is due to our error.
• It may take 24 – 48 hours for the refund to be reflected in your account after we have processed it.
• If you have not received your refund within the expected timeframe, please contact our customer support.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support within 24 hours of receiving the order. We will guide you through the return process and arrange for a replacement or refund.

Return Shipping

If you are returning an item, you are responsible for the return shipping costs unless the return is due to our error. We recommend using a track able shipping method to ensure the item is safely returned to us.

Contact Us

If you have any questions or concerns regarding our delivery and returns policy, please contact our customer support at [email protected]